Fax usage in the United States has significantly declined over the past two decades, but it still maintains a presence in specific sectors. The healthcare industry remains one of the primary users of fax technology, largely due to HIPAA regulations and established practices for transmitting patient information securely. Legal firms and government agencies also continue to use fax for official documents, valuing its perceived security and established protocols.
However, there’s a growing push across various industries to phase out fax in favor of more modern, digital communication methods. Many businesses, particularly in tech-forward sectors, have completely abandoned fax in favor of email, digital signatures, and cloud-based document sharing. Despite this trend, the complete elimination of fax usage in the U.S. faces challenges, especially in sectors with stringent regulatory requirements or those dealing with older, less digitally-advanced partners.