Fax usage in Hong Kong is declining gradually, though it retains some presence, especially in industries that require secure or legally binding document transmissions. Across Hong Kong's public sector, fax remains in use but is diminishing as the government introduces digital initiatives to improve service efficiency and cybersecurity. For instance, the 2024 policy address includes plans to modernize data transmission and reduce reliance on older technologies like fax, as the government and private sectors shift toward secure, digital communication alternatives.
While fax technology still serves key roles globally in sectors such as healthcare, finance, and legal, these roles are transitioning toward digital and cloud-based faxing options, especially where compliance and security are priorities. In Hong Kong, as in other regions, secure digital faxing is gradually replacing traditional fax machines to maintain the benefits of fax communication while aligning with contemporary technological standards.